Frequently asked questions
What is the minimum quantity required to place an order?
For apparel decoration the typical standard minimum is 12 pieces, per design with price breaks for a larger quatity of pieces. You can mix and match any number of garment types to meet the minimum. (For example: 3 short sleeve t-shirts, 3 long sleeve t-shirts and 4 pullover hoodies)
Artwork – Here’s what we need!
You can send us a High Resolution (300dpi) .jpg , Photoshop (.psd), TIFF (.tif) or Illustrator (.ai) file and we’ll do the rest! Please make sure your artwork is created and saved at 300dpi and sized according to the size you’d like it to be printed. Any changes necessary to make your artwork print-ready could result in an art charge. Not good with Photoshop? No problem! Our art department can work with you to make your design a reality. If you have any questions feel free to contact us any time and we'd be happy to help you. email@example.com
Are there any additional fees?
Rush – If you need your garments turned in under 2 weeks your job could be subject to a rush fee. Please contact us right away regarding this charge if you need your order expedited! Your emergency is our priority, especially if another merchandise provider has let you down.
What is your standard turnaround time?
Most jobs are turned around within 2 weeks (10 business days) of final art approval, meaning your turnaround time starts once we have all of your art and you have approved the mock-up we have provided you. Of course certain factors that are out of our control can affect turnaround time as well such as supplier availability, weather delays, etc. Peak season (Spring & Summer). Shipping time is also in addition to the 2 week turnaround.
When do I have to pay for my order?
First time customers are on 50/50 terms where a deposit of 50% is due at the time of order approval. The remaining balance is due upon receipt of goods with additional shipping charges if applicable. We accept all major Credit/Debit cards (Visa, Mastercard, AmEx, Discover), Cash and Check.
Will my shirt look exactly like the picture on my screen?
We always strive to get our prints as accurate as possible in comparison to the image you’re seeing on your screen. There are a number of factors that contribute to color accuracy when printing on textiles. (makeup of materials, garment color, etc.) We will do everything necessary to get your merchandise to look as close to your artwork as possible. If there is any concern then a pre production sample may need to be produced. This is quoted based on need, size of order and complexity of design. Posh & Promo may require a sample be produced based on the total scope of the order.
Can I print over the zipper/seam?
Yes. Should you? Probably not, especially if you have a design with a lot of detail. The best quality print requires a flat surface to print on. This is not a problem for printing a standard t-shirt on the front or back. Adding a zipper or seam makes it harder to achieve this. Ink can build up in the space where the zipper or seam meets the garment. Inconsistencies can occur, but we work for you!
Why should I trust Posh & Promo for my needs?
We have the ability to source the highest quality silk screen printing and embroidery to fit your needs. We are dedicated to get the job done in a timely manner. We strive to give our customers the best possible products and we are always here to help should you need customer service!